arokisoraikion

+61412826062
help@arokisoraikion.com

Strategic Financial Education for Every Season

Privacy Policy

Your privacy matters to us at arokisoraikion

Effective Date: January 15, 2025

Information We Collect

Personal Information You Provide

When you use our seasonal financial planning services, we collect information you voluntarily provide to us. This includes your name, email address, phone number, and financial goals when you contact us or sign up for our programs.

Financial Planning Data

To provide effective seasonal financial guidance, we may collect information about your income patterns, seasonal business cycles, and financial objectives. We only collect what's necessary to help you plan for quarterly and annual financial changes.

Usage Information

We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on our site. This helps us improve our educational resources and user experience.

We never collect sensitive financial account details, passwords, or complete financial statements through our website.

How We Use Your Information

Your information helps us provide better seasonal financial planning services and educational content. Here's how we use what you share with us:

Respond to your inquiries about our financial planning programs
Provide personalized seasonal financial guidance and resources
Send educational content about quarterly financial planning
Improve our website and educational materials based on usage patterns
Comply with Australian financial services regulations and legal requirements

We don't use your information for automated decision-making or profiling that could significantly affect your financial opportunities.

Information Sharing and Disclosure

We're committed to keeping your personal information private. We don't sell your data to third parties or share it for marketing purposes outside of arokisoraikion.

Limited Sharing Circumstances

We may share your information only in these specific situations:

With your explicit consent for specific services
When required by Australian law or regulatory authorities
To protect our legal rights or prevent fraud
With trusted service providers who help us operate our website (under strict confidentiality agreements)

Any service providers we work with are bound by confidentiality agreements and can only use your information to help us provide services to you.

Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have several important rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll respond to your request within 30 days and provide the information in a readily understandable format.

Deletion and Restriction

You can request that we delete your personal information or restrict how we use it. We'll honor these requests unless we have legitimate business or legal reasons to retain the information.

Data Portability

Where technically feasible, you can request a copy of your personal information in a structured, commonly used format that allows you to transfer it to another service provider.

Complaints Process

If you believe we've mishandled your personal information, you can lodge a complaint with us directly. If you're not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC).

Data Security and Protection

We take protecting your information seriously and use multiple layers of security to keep it safe:

SSL encryption for all data transmitted through our website
Secure servers with regular security updates and monitoring
Access controls that limit who can view your information
Regular security audits and vulnerability assessments
Staff training on privacy and security best practices

While we implement strong security measures, no system is completely foolproof. We'll notify you promptly if we become aware of any security incident that may have compromised your personal information.

Data Retention and Deletion

We keep your personal information only as long as necessary for the purposes we collected it, or as required by Australian law.

Retention Periods
Contact inquiries: Deleted after 2 years of inactivity
Program participation records: Retained for 7 years as required by Australian financial services regulations
Website usage data: Anonymized after 12 months
Marketing communications: Until you unsubscribe or request deletion

When we delete your information, we ensure it's completely removed from our active systems and backups, except where retention is required by law.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site.

Types of Cookies We Use
Essential cookies that make our website function properly
Analytics cookies that help us understand visitor behavior
Preference cookies that remember your choices

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality, but you'll still be able to access our main content and contact us.

Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if we have your email address) or by posting a prominent notice on our website.

Minor updates, such as contact information changes or clarifications, will be posted here with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Your continued use of our services after policy updates indicates your acceptance of the revised terms.

Questions About Your Privacy?

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Address: 7-9 Waratah Pl, Melbourne VIC 3000, Australia

Phone: +61412826062

Email: help@arokisoraikion.com

We typically respond to privacy inquiries within 2 business days.